Blog

Every once in a while we like to share thoughts, interviews, events or other updates on the topic of UX and customer insights.

Check them below. And if you may have questions or comments regarding our updates, please do not hesitate to contact us. We are happy to hear from you!

20 april 2020

Customer centricity sprint loop

<img width="300" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-300x300.jpg" class="scale-with-grid wp-post-image" alt="Customer centricity sprint loop" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-300x300.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-150x150.jpg 150w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-768x768.jpg 768w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-146x146.jpg 146w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-50x50.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-75x75.jpg 75w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-85x85.jpg 85w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-80x80.jpg 80w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text.jpg 800w" sizes="(max-width: 300px) 100vw, 300px" />

Customer centricity program for product teams

24 maart 2020

Vacature data analist

<img width="300" height="216" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/vacature-data-analist-pic-stephen-dawson-qwtcej5clys-unsplash_orig-1.jpg" class="scale-with-grid wp-post-image" alt="Vacature data analist" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/vacature-data-analist-pic-stephen-dawson-qwtcej5clys-unsplash_orig-1.jpg 640w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/vacature-data-analist-pic-stephen-dawson-qwtcej5clys-unsplash_orig-1-300x216.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/vacature-data-analist-pic-stephen-dawson-qwtcej5clys-unsplash_orig-1-203x146.jpg 203w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/vacature-data-analist-pic-stephen-dawson-qwtcej5clys-unsplash_orig-1-50x36.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/vacature-data-analist-pic-stephen-dawson-qwtcej5clys-unsplash_orig-1-104x75.jpg 104w" sizes="(max-width: 300px) 100vw, 300px" />

Hoe vind je de beste data analisten?

25 februari 2020

<img width="300" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-300x300.png" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-300x300.png 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-150x150.png 150w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-146x146.png 146w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-50x50.png 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-75x75.png 75w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-85x85.png 85w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-80x80.png 80w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig.png 600w" sizes="(max-width: 300px) 100vw, 300px" />

Podcast: Iedereen is een UX researcher

21 februari 2020

Embed customer centricity in your organisation

<img width="300" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation.jpg" class="scale-with-grid wp-post-image" alt="Embed customer centricity in your organisation" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation.jpg 600w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation-300x300.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation-150x150.jpg 150w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation-146x146.jpg 146w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation-50x50.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation-75x75.jpg 75w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation-85x85.jpg 85w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation-80x80.jpg 80w" sizes="(max-width: 300px) 100vw, 300px" />

10 ways to embed Customer Centricity in your organisation

15 februari 2020

<img width="300" height="222" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/books-freestocks-ofadd5o8hpk-unsplash_orig-1-960x711.png" class="scale-with-grid wp-post-image" alt="" />

6 books about Customer centricity and CX that are on my ‘to-read-list’ for 2020

29 januari 2020

<img width="300" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast.jpeg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast.jpeg 628w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast-300x300.jpeg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast-150x150.jpeg 150w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast-146x146.jpeg 146w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast-50x50.jpeg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast-75x75.jpeg 75w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast-85x85.jpeg 85w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast-80x80.jpeg 80w" sizes="(max-width: 300px) 100vw, 300px" />

Podcast: How a Human Centred Design approach made a big impact for people with Parkinson

27 januari 2020

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/nps-scores-photo-by-orkun-azap_orig-960x720.jpg" class="scale-with-grid wp-post-image" alt="" />

Why to track NPS scores

20 januari 2020

<img width="300" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/your-product-s-right-of-existence_orig-1-300x300.png" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/your-product-s-right-of-existence_orig-1-300x300.png 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/your-product-s-right-of-existence_orig-1-150x150.png 150w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/your-product-s-right-of-existence_orig-1-85x85.png 85w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/your-product-s-right-of-existence_orig-1-80x80.png 80w" sizes="(max-width: 300px) 100vw, 300px" />

What is your product’s right of existence?

10 januari 2020

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/dedf1a8613d3fdd8a515188b2df13de8f3e20636.jpg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/dedf1a8613d3fdd8a515188b2df13de8f3e20636.jpg 500w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/dedf1a8613d3fdd8a515188b2df13de8f3e20636-300x225.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/dedf1a8613d3fdd8a515188b2df13de8f3e20636-195x146.jpg 195w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/dedf1a8613d3fdd8a515188b2df13de8f3e20636-50x38.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/dedf1a8613d3fdd8a515188b2df13de8f3e20636-100x75.jpg 100w" sizes="(max-width: 300px) 100vw, 300px" />

Test: how customer centric is your product team?

16 december 2019

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/b4ee3af1-3444-40a2-b82c-265b365185bb-960x720.jpeg" class="scale-with-grid wp-post-image" alt="" />

The revolution of ice cubes (and how customer centric innovation can save you…)

29 november 2019

<img width="300" height="270" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/screenshot-2019-11-29-at-17-01-37_orig-800x720.png" class="scale-with-grid wp-post-image" alt="" />

Paper of Marta Ponte Fissgus on Empowering non-researchers to interact directly with consumers

25 november 2019

<img width="300" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig.jpg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig.jpg 600w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig-300x300.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig-150x150.jpg 150w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig-146x146.jpg 146w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig-50x50.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig-75x75.jpg 75w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig-85x85.jpg 85w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig-80x80.jpg 80w" sizes="(max-width: 300px) 100vw, 300px" />

The added value of a great customer experience

20 november 2019

<img width="252" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/naman-mathur-ux-research-lead-uber.jpg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/naman-mathur-ux-research-lead-uber.jpg 525w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/naman-mathur-ux-research-lead-uber-252x300.jpg 252w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/naman-mathur-ux-research-lead-uber-123x146.jpg 123w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/naman-mathur-ux-research-lead-uber-42x50.jpg 42w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/naman-mathur-ux-research-lead-uber-63x75.jpg 63w" sizes="(max-width: 252px) 100vw, 252px" />

Podcast: How Uber integrates UX research in their product development process

11 november 2019

<img width="300" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1.jpg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1-150x150.jpg 150w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1-146x146.jpg 146w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1-50x50.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1-75x75.jpg 75w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1-85x85.jpg 85w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1-80x80.jpg 80w" sizes="(max-width: 300px) 100vw, 300px" />

Podcast: How UX research is done at Funda

17 september 2019

<img width="300" height="169" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-crunch.png" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-crunch.png 800w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-crunch-300x169.png 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-crunch-768x432.png 768w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-crunch-260x146.png 260w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-crunch-50x28.png 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-crunch-133x75.png 133w" sizes="(max-width: 300px) 100vw, 300px" />

UX crunch Amsterdam – Be more certain with minimal effort

1 september 2019

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-focussed-kpis.jpeg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-focussed-kpis.jpeg 845w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-focussed-kpis-300x225.jpeg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-focussed-kpis-768x577.jpeg 768w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-focussed-kpis-194x146.jpeg 194w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-focussed-kpis-50x38.jpeg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-focussed-kpis-100x75.jpeg 100w" sizes="(max-width: 300px) 100vw, 300px" />

Customer focussed KPIs

30 augustus 2019

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-training-amsterdam_1_orig.jpg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-training-amsterdam_1_orig.jpg 500w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-training-amsterdam_1_orig-300x225.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-training-amsterdam_1_orig-195x146.jpg 195w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-training-amsterdam_1_orig-50x38.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-training-amsterdam_1_orig-100x75.jpg 100w" sizes="(max-width: 300px) 100vw, 300px" />

User interview cheat sheets

24 augustus 2019

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/vr-web-browser-firefox-reality_orig-960x720.png" class="scale-with-grid wp-post-image" alt="" />

Usability test on the VR web browser of Mozilla

5 augustus 2019

<img width="300" height="169" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-process-picnic-1_orig.jpg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-process-picnic-1_orig.jpg 960w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-process-picnic-1_orig-300x169.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-process-picnic-1_orig-768x432.jpg 768w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-process-picnic-1_orig-260x146.jpg 260w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-process-picnic-1_orig-50x28.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-process-picnic-1_orig-133x75.jpg 133w" sizes="(max-width: 300px) 100vw, 300px" />

UX research process at Picnic – Webcast with Joanna Zilm

6 juni 2019

<img width="300" height="281" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-camp-amsterdam-session-pieter-koenis-photo-by-chantal-lailvaux-768x720.jpg" class="scale-with-grid wp-post-image" alt="" />

Best practices to make your team more user centric

1 juni 2019

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-centric-prooduct-team_1_orig-960x720.jpg" class="scale-with-grid wp-post-image" alt="" />

How to build a successful customer-centric product team

1 mei 2019

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/convincing-people-in-your-organization-of-the-benefits-of-ux-design_orig-960x720.jpg" class="scale-with-grid wp-post-image" alt="" />

Convincing people in your organization of the benefits of UX design

1 april 2019

The mom test

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/The-mom-test-960x720.jpg" class="scale-with-grid wp-post-image" alt="The mom test" />

The MOM test

1 maart 2019

What do UX design and Growth hacking have in common?

All

20 april 2020

Customer centricity sprint loop

<img width="300" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-300x300.jpg" class="scale-with-grid wp-post-image" alt="Customer centricity sprint loop" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-300x300.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-150x150.jpg 150w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-768x768.jpg 768w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-146x146.jpg 146w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-50x50.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-75x75.jpg 75w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-85x85.jpg 85w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text-80x80.jpg 80w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/program-sprint-loop-text.jpg 800w" sizes="(max-width: 300px) 100vw, 300px" />

Customer centricity program for product teams

24 maart 2020

Vacature data analist

<img width="300" height="216" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/vacature-data-analist-pic-stephen-dawson-qwtcej5clys-unsplash_orig-1.jpg" class="scale-with-grid wp-post-image" alt="Vacature data analist" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/vacature-data-analist-pic-stephen-dawson-qwtcej5clys-unsplash_orig-1.jpg 640w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/vacature-data-analist-pic-stephen-dawson-qwtcej5clys-unsplash_orig-1-300x216.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/vacature-data-analist-pic-stephen-dawson-qwtcej5clys-unsplash_orig-1-203x146.jpg 203w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/vacature-data-analist-pic-stephen-dawson-qwtcej5clys-unsplash_orig-1-50x36.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/vacature-data-analist-pic-stephen-dawson-qwtcej5clys-unsplash_orig-1-104x75.jpg 104w" sizes="(max-width: 300px) 100vw, 300px" />

Hoe vind je de beste data analisten?

25 februari 2020

<img width="300" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-300x300.png" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-300x300.png 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-150x150.png 150w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-146x146.png 146w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-50x50.png 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-75x75.png 75w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-85x85.png 85w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig-80x80.png 80w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/marieke-linssen_orig.png 600w" sizes="(max-width: 300px) 100vw, 300px" />

Podcast: Iedereen is een UX researcher

21 februari 2020

Embed customer centricity in your organisation

<img width="300" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation.jpg" class="scale-with-grid wp-post-image" alt="Embed customer centricity in your organisation" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation.jpg 600w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation-300x300.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation-150x150.jpg 150w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation-146x146.jpg 146w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation-50x50.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation-75x75.jpg 75w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation-85x85.jpg 85w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/embed-customer-centricity-in-your-organisation-80x80.jpg 80w" sizes="(max-width: 300px) 100vw, 300px" />

10 ways to embed Customer Centricity in your organisation

15 februari 2020

<img width="300" height="222" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/books-freestocks-ofadd5o8hpk-unsplash_orig-1-960x711.png" class="scale-with-grid wp-post-image" alt="" />

6 books about Customer centricity and CX that are on my ‘to-read-list’ for 2020

29 januari 2020

<img width="300" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast.jpeg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast.jpeg 628w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast-300x300.jpeg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast-150x150.jpeg 150w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast-146x146.jpeg 146w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast-50x50.jpeg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast-75x75.jpeg 75w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast-85x85.jpeg 85w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/mileha-soneji-always-be-learning-podcast-80x80.jpeg 80w" sizes="(max-width: 300px) 100vw, 300px" />

Podcast: How a Human Centred Design approach made a big impact for people with Parkinson

27 januari 2020

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/nps-scores-photo-by-orkun-azap_orig-960x720.jpg" class="scale-with-grid wp-post-image" alt="" />

Why to track NPS scores

20 januari 2020

<img width="300" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/your-product-s-right-of-existence_orig-1-300x300.png" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/your-product-s-right-of-existence_orig-1-300x300.png 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/your-product-s-right-of-existence_orig-1-150x150.png 150w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/your-product-s-right-of-existence_orig-1-85x85.png 85w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/your-product-s-right-of-existence_orig-1-80x80.png 80w" sizes="(max-width: 300px) 100vw, 300px" />

What is your product’s right of existence?

10 januari 2020

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/dedf1a8613d3fdd8a515188b2df13de8f3e20636.jpg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/dedf1a8613d3fdd8a515188b2df13de8f3e20636.jpg 500w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/dedf1a8613d3fdd8a515188b2df13de8f3e20636-300x225.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/dedf1a8613d3fdd8a515188b2df13de8f3e20636-195x146.jpg 195w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/dedf1a8613d3fdd8a515188b2df13de8f3e20636-50x38.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/dedf1a8613d3fdd8a515188b2df13de8f3e20636-100x75.jpg 100w" sizes="(max-width: 300px) 100vw, 300px" />

Test: how customer centric is your product team?

16 december 2019

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/b4ee3af1-3444-40a2-b82c-265b365185bb-960x720.jpeg" class="scale-with-grid wp-post-image" alt="" />

The revolution of ice cubes (and how customer centric innovation can save you…)

29 november 2019

<img width="300" height="270" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/screenshot-2019-11-29-at-17-01-37_orig-800x720.png" class="scale-with-grid wp-post-image" alt="" />

Paper of Marta Ponte Fissgus on Empowering non-researchers to interact directly with consumers

25 november 2019

<img width="300" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig.jpg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig.jpg 600w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig-300x300.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig-150x150.jpg 150w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig-146x146.jpg 146w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig-50x50.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig-75x75.jpg 75w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig-85x85.jpg 85w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/the-value-of-a-great-ciustomer-experience_orig-80x80.jpg 80w" sizes="(max-width: 300px) 100vw, 300px" />

The added value of a great customer experience

20 november 2019

<img width="252" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/naman-mathur-ux-research-lead-uber.jpg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/naman-mathur-ux-research-lead-uber.jpg 525w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/naman-mathur-ux-research-lead-uber-252x300.jpg 252w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/naman-mathur-ux-research-lead-uber-123x146.jpg 123w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/naman-mathur-ux-research-lead-uber-42x50.jpg 42w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/naman-mathur-ux-research-lead-uber-63x75.jpg 63w" sizes="(max-width: 252px) 100vw, 252px" />

Podcast: How Uber integrates UX research in their product development process

11 november 2019

<img width="300" height="300" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1.jpg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1-150x150.jpg 150w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1-146x146.jpg 146w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1-50x50.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1-75x75.jpg 75w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1-85x85.jpg 85w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ilse-blom-always-be-learning-podcast_1-80x80.jpg 80w" sizes="(max-width: 300px) 100vw, 300px" />

Podcast: How UX research is done at Funda

17 september 2019

<img width="300" height="169" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-crunch.png" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-crunch.png 800w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-crunch-300x169.png 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-crunch-768x432.png 768w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-crunch-260x146.png 260w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-crunch-50x28.png 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-crunch-133x75.png 133w" sizes="(max-width: 300px) 100vw, 300px" />

UX crunch Amsterdam – Be more certain with minimal effort

1 september 2019

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-focussed-kpis.jpeg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-focussed-kpis.jpeg 845w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-focussed-kpis-300x225.jpeg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-focussed-kpis-768x577.jpeg 768w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-focussed-kpis-194x146.jpeg 194w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-focussed-kpis-50x38.jpeg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-focussed-kpis-100x75.jpeg 100w" sizes="(max-width: 300px) 100vw, 300px" />

Customer focussed KPIs

30 augustus 2019

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-training-amsterdam_1_orig.jpg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-training-amsterdam_1_orig.jpg 500w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-training-amsterdam_1_orig-300x225.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-training-amsterdam_1_orig-195x146.jpg 195w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-training-amsterdam_1_orig-50x38.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-training-amsterdam_1_orig-100x75.jpg 100w" sizes="(max-width: 300px) 100vw, 300px" />

User interview cheat sheets

24 augustus 2019

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/vr-web-browser-firefox-reality_orig-960x720.png" class="scale-with-grid wp-post-image" alt="" />

Usability test on the VR web browser of Mozilla

5 augustus 2019

<img width="300" height="169" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-process-picnic-1_orig.jpg" class="scale-with-grid wp-post-image" alt="" srcset="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-process-picnic-1_orig.jpg 960w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-process-picnic-1_orig-300x169.jpg 300w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-process-picnic-1_orig-768x432.jpg 768w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-process-picnic-1_orig-260x146.jpg 260w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-process-picnic-1_orig-50x28.jpg 50w, https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-research-process-picnic-1_orig-133x75.jpg 133w" sizes="(max-width: 300px) 100vw, 300px" />

UX research process at Picnic – Webcast with Joanna Zilm

6 juni 2019

<img width="300" height="281" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/ux-camp-amsterdam-session-pieter-koenis-photo-by-chantal-lailvaux-768x720.jpg" class="scale-with-grid wp-post-image" alt="" />

Best practices to make your team more user centric

1 juni 2019

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/customer-centric-prooduct-team_1_orig-960x720.jpg" class="scale-with-grid wp-post-image" alt="" />

How to build a successful customer-centric product team

1 mei 2019

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/convincing-people-in-your-organization-of-the-benefits-of-ux-design_orig-960x720.jpg" class="scale-with-grid wp-post-image" alt="" />

Convincing people in your organization of the benefits of UX design

1 april 2019

The mom test

<img width="300" height="225" src="https://alwaysbelearning.nl/wp-content/uploads/2020/04/The-mom-test-960x720.jpg" class="scale-with-grid wp-post-image" alt="The mom test" />

The MOM test

1 maart 2019

What do UX design and Growth hacking have in common?